Where can business leaders find a blueprint for transforming their company through continuous improvement? As Executive Director of one of the most prestigious Lean awards in the country, The Shingo Prize for Operational Excellence, Robert Miller has seen leaders build lasting cultures on the valuable concepts of The Shingo Model.
We asked him for advice he would give business leaders within the graphic arts industry on beginning a continuous improvement program. Of course, like anything worth accomplishing, building a successful program comes with intrinsic challenges. Robert also offers some tips on how you can focus and prepare for these challenges and get on your way to creating a prosperous Lean organization.
…Or maybe even receiving the next Shingo Prize?
Q: What is the first thing that leaders need to start doing in order...